Question 1

Is there a free trial? Do I need a credit card?

Accepted Answer

Yes — every paid plan starts with a 14-day trial that unlocks the full feature set. No credit card is required to start. You can view all plans on the pricing page.

Question 2

What happens when my trial ends?

Accepted Answer

Your workspace drops to read-only for paid features until you subscribe. Data is preserved — nothing is deleted. Add a payment method any time from Settings → Billing to resume.

Question 3

Can I change plans or cancel later?

Accepted Answer

Yes. Upgrades take effect immediately; downgrades and cancellations take effect at the end of the current billing period. Cancel yourself from Settings → Billing — no phone call required.

Question 4

Do you offer annual billing or non-profit / veteran-owned discounts?

Accepted Answer

Annual billing is available on all paid plans at a discount. For veteran-owned, first-responder, or volunteer organization pricing, contact us via the contact page.

Question 5

How is billing calculated — per user, per site, or flat?

Accepted Answer

Plans are priced per active user per month. Sites, patrol routes, checkpoints, and reports are unlimited on all paid tiers. There are no per-report or per-scan fees.

Question 6

How long does it take to get set up?

Accepted Answer

Most teams are running patrols within an hour. Signup, workspace creation, adding your first site, and inviting guards each take a few minutes. Import shortcuts and CSV upload are available for larger rollouts.

Question 7

Can I import existing sites, guards, or checkpoints?

Accepted Answer

Yes. Sites and users support CSV import. Checkpoints can be created individually, generated in bulk, or added by scanning QR codes on the ground during a walkthrough.

Question 8

Do you provide training or a live onboarding call?

Accepted Answer

Self-serve documentation and in-app guides cover the full setup. Paid plans include a scheduled onboarding call on request — reach out through the contact page after subscribing.

Question 9

Can I invite guards without an email address?

Accepted Answer

Yes. You can create guard accounts with a username + PIN for field workers who don't use company email. Admins and supervisors still require email for password recovery and audit accountability.

Question 10

Does MissionReady have a mobile app?

Accepted Answer

MissionReady is a Progressive Web App — install it from the browser on iOS and Android and it behaves like a native app, including offline patrol support, GPS tracking, and push notifications. No app store approval delays.

Question 11

Does it work offline in the field?

Accepted Answer

Yes. Guards can complete tours, scan checkpoints, capture incidents, and record time even without cellular coverage. Everything syncs automatically once the device is back online.

Question 12

Do you have an API or webhooks?

Accepted Answer

Yes. API tokens are available on paid plans for exporting incidents, patrols, and time entries. Webhooks can push events (incidents, SOS alerts, patrol completions) to your existing systems.

Question 13

Do you support AI assistants and agents (MCP)?

Accepted Answer

Yes — MissionReady exposes a Model Context Protocol (MCP) server so tools like Claude, Cursor, and other MCP-compatible clients can securely query your workspace data with your account's exact permissions.

Question 14

Does it integrate with QuickBooks / accounting software?

Accepted Answer

Client invoices and time entries can be exported as CSV for import into QuickBooks and most accounting systems. Direct QuickBooks Online sync is on the roadmap.

Question 15

Where is my data stored?

Accepted Answer

Data is stored in managed Postgres databases with encryption in transit (TLS) and encryption at rest. Uploaded evidence and photos are stored in access-controlled object storage.

Question 16

Can other organizations see my data?

Accepted Answer

No. MissionReady enforces workspace isolation using row-level security at the database level, so every query is scoped to your organization automatically. Cross-organization access is architecturally prevented, not just filtered in application code.

Question 17

How do you handle authentication?

Accepted Answer

Email + password with optional social sign-in (Google). Passwords are hashed, sessions are HTTPS-only, and audit logs record sign-ins and privileged actions. SSO (SAML) is available on request for larger organizations.

Question 18

What about the guard's GPS location — is that always tracked?

Accepted Answer

GPS tracking is only active during scheduled shifts and patrols, and can be scoped to specific geofences. Guards are shown a clear indicator when tracking is active. Full policy is in the Privacy Policy.

Question 19

Are you compliant with SOC 2 / HIPAA / GDPR?

Accepted Answer

We follow security best practices including RLS, encryption, audit logging, and least-privilege access. Formal certifications are on our roadmap. For details on data processing, see our Privacy Policy.

Question 20

Who owns the data in my workspace?

Accepted Answer

You do. You can export incidents, patrols, and reports at any time. If you cancel, your data remains accessible during the current billing period and is deleted or anonymized shortly after account closure, except where retention is legally required.

Question 21

How do I contact support?

Accepted Answer

Email us via the contact page, or call/text (503) 464-6006. We respond to most inquiries within one business day.

Question 22

What are your support hours?

Accepted Answer

Standard support is available Monday–Friday, 8am–6pm Pacific. For urgent incidents affecting live field operations, contact the phone line — critical issues are triaged outside business hours.

Question 23

Do you offer priority or dedicated support?

Accepted Answer

Larger accounts can add a dedicated support contact and faster response SLAs. Reach out through the contact page to discuss what your team needs.

Question 24

Where can I report a security issue?

Accepted Answer

Please email security concerns directly through the contact page with "Security" in the subject. We take responsible disclosure seriously and will acknowledge reports within one business day.

Question 25

How do I request a feature?

Accepted Answer

Feature requests are always welcome — send them via the contact page. We prioritize based on field feedback from active operators.

Frequently asked questions

Pricing & plans

Onboarding & setup

Integrations

Security & privacy

Support

Still have questions?